AGENZIA DELLE ENTRATE Direzione Provinciale di PALERMO, Bagheria

How to claim a refund: Directive 2008/9/EC - 12 February 2008, transposed into national law by Legislative Decree 18/2010 (G.U. No. 41 - 19/02/10), has changed the rules of the VAT refund for taxable persons not established in the Member State of refund. Italian subjects must submit their claim through the Italian Revenue Agency (Agenzia delle Entrate) on line services Entratel or Fisconline; residents in another EU state who want to ask the refund of VAT paid in Italy must present the claim to the their Tax authorities, which will forward it to the Agenzia delle Entrate; non-EU taxable persons, however, will continue to submit their claims on paper (form VAT 79). The management of VAT refunds to Italian and EU citizens is carried out by the Operations Centre of Pescara. We hope that the English version of our website could be a useful tool, a source of information and assistance.If you need to come to our office, you can book an appointment with a person in charge, thus avoiding wasting time in a queue at the counter. Italian Revenue Agency has a special needs service for disabled citizens who cannot come to the office to hand in their tax returns. All associations and interested bodies who wish to act as a link between the tax-payers and Agenzia delle Entrate must request accreditation with the coordinators of each Regional management.